If you (the customer) are unhappy with the condition of the flowers on delivery, you must inform us within 24 hours. We also kindly request that you send over a photograph.
If you wish you to change your order (for example date or delivery address) please let us know within 24 hours of delivery date.
If you cancel your order and request a refund, please note we keep 2% card processing fee.
If you wish to cancel your order for Christmas, Valentines or Mother’s Day delivery, please provide 7 days notice for full refund. If you cancel with less than 7 days notice no refund will be given.
We have a 21-day return policy for our dried flowers, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the order number or proof of purchase.
You are responsible for cost of returning item to us.
We pride ourselves on the quality of our bouquets. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To start a return, you can contact us at [email protected] If your return is accepted, we'll send instructions of how and where to send package.
You can always contact us for any return question at [email protected]